SW-120790 - USA (New York) - Web-Based Library Web Services Platform - Deadline November 5,2026

(1) Vendor needs to provide web–based library web services platform. – Provide a comprehensive, web–based library services platform that will serve over 250,000 students, faculty, and staff across 26 campuses • Content management system: Provide a platform for creating, managing, and publishing subject guides, course guides, database lists and instructional content.– Provide template–based guide and page creation with consortium–level and campus–level branding options– Provide mobile–responsive public–facing output across all content types.– Support an A–Z database list with subject and type filtering, editable at both campus and consortium level• Virtual reference and communication services: – Provide real–time chat with queue management, including the ability to transfer chats between operators and campuses.– Provide an email–based ticketing system with queue management, assignment, and status tracking, with tickets creatable automatically from incoming email and from chat transcripts.• Scheduling, booking and appointment services:– Provide public–facing event calendars with self–service registration, configurable per campus, with calendar exports in iCal format and integration with Google Calendar and Outlook, and automated confirmation and reminder notifications to registrants– Provide self–service room and equipment reservation with configurable booking rules, approval workflows and utilization reporting at campus and consortium level• E–reserves:– Support the creation and management of e–reserves reading lists associable with specific courses, instructors, and terms– Provide a faculty request workflow with library staff review, approval, and denial functions, and automated faculty notification– Support uploading and secure storage of documents as well as linking to items in licensed databases• Forms, surveys and assessment:– Provide a custom form and survey builder with branching logic, conditional display, and multiple question types– Support gradable quiz and knowledge–check creation for library instruction contexts• Statistics and usage reporting: – Provide centralized consortium–level reporting aggregating usage data across all modules, with campus–level reporting scoped to individual institutions.(2) All the questions must be submitted no later than October 23, 2026. (3) The contract period will be for five years.