CC-3851 - USA (New Jersey) - 24x7 Telephonic Quitline Service - Deadline September 18,2026

(1) Vendor needs to provide 24x7 telephonic Quitline service. – Perform tobacco dependence counseling (Quitline) via telephone, chat, and/or text using a Computer Assisted Telephone Interview system (CATI) to collect client information.– The contractor shall provide telephonic and text–based counseling services.– For all telephonic and internet–based activities such as chat, web–based counseling, app–based counseling, etc., the contractor shall host, manage, secure, and facilitate the secure data transfer of all obtained data to the agency, including Personally Identifiable Information (PII).• Provision of toll–free access and Computer–Assisted Telephone Interviews (CATI):– Computer–Assisted Personal Interviewing (CAPI)– Computer–Assisted Web Interviewing (CAWI)– Interactive Voice Response (IVR)• Toll–free telephone line:– Assume and maintain the toll–free telephone line for inquiries and tobacco cessation counseling.– Ensure that the toll–free telephone line has voice messaging as a back–up during hours of operation and for recording calls received during non–working hours.– Return all calls received via voice messaging during business hours within two hours from the time of their recording.– Return all calls received outside of business hours within two hours from the beginning of the next work day.– Record any unanswered calls into a log and submit the log to the agency by the fifth business day of each month.• Provide information to callers in languages based on the needs of the caller, the required languages:– English, Spanish, French, Cantonese, Mandarin, Korean, Vietnamese, Russian, Greek, Amharic (Ethiopia), Punjabi and Deaf and Hard of Hearing (TTY).• Provide access to a translation service, for non–English speaking callers, that accommodates other languages spoken by New Jersey residents, as needed.• Operate Quitline office 24 hours a day 7 days a week, including all holidays. (2) All the questions must be submitted no later than August 21, 2026. (3) The contract period will be for three years. (4) Optional pre–bid meeting will be held on August 13, 2026.