ITES-10709 - USA (Hackensack, New Jersey) - Information Technology Consulting and Management Services - Deadline August 13,2026

(1) Vendor needs to provide Information Technology (IT) consulting and management services to the government authority located in Hackensack, NJ. – Provide comprehensive Information Technology (IT) Consulting and Management Services to ensure stable, secure, and efficient operations of all municipal technology systems.– Responsible for the reliability, security, maintenance, and performance of the city's IT systems.– Includes an annual fixed–fee consultant and management IT service Agreement, as well as needed task–based project work.– End–User and Help Desk Support: Remote and on–site technical assistance, user account management, and issue resolution for city staff.– Network, Server, and Infrastructure Management: Monitoring, maintenance, and troubleshooting of servers, network equipment, firewalls, and wireless systems.– Email security management and archiving via Barracuda or Mimecast.– Maintenance and troubleshooting of surveillance systems (i.e. Axis, ExaqVision, Lorex, etc.).– Software deployment includes, installing software on servers and devices, configuring device settings to ensure correct installation, ensuring proper system integrations, testing functionality, and updating or patching software when necessary.– Assess and recommend appropriate cloud solutions (IaaS, PaaS, SaaS) for the City's needs.– Cybersecurity and Compliance: Management of security systems, patching, threat monitoring, and incident response support to protect municipal data.– Strategic IT Planning and Advisory Services: Ongoing assessment of the City’s technology environment with recommendations for upgrades, budgeting, and long–term improvements.– Provide and manage and track all support requests (Trouble Ticketing).– On–call support must be available for emergencies outside regular business hours, including weekends and holidays, to ensure urgent matters are promptly addressed.– Manage network performance and capacity to ensure security stability across all Local Area Networks (LANs) and Wide Area Networks (WANs).(2) The contract period will be for two years.