SW-121723 - USA (Pennsylvania) - RFI for Enterprise Case Management Software - Deadline November 16,2026

– Vendor needs to provide enterprise case management software. – Provide enterprise case management software for the county department of human services. – Provide centralized, hosted Enterprise Case Management (ECM) software platform that will strengthen the coordination, delivery, and administration of human services across county departments, programs, and contracted providers.– Solution will provide with a secure, HIPAA–compliant, person–centered technology platform that connects human services, behavioral health, housing and homelessness services, and other community–based programs while enabling appropriate coordination with justice–system partners and other authorized agencies.– comprehensive, real–time view of individuals and households receiving services across multiple programs.– ECM solution should support the full human–services case management lifecycle, including intake, assessments, eligibility and enrollment, referrals, service planning, documentation, care coordination, task management, outcomes tracking, and ongoing communication with individuals and service providers.– Role–based access should ensure that staff, supervisors, contracted providers, county leadership, and other authorized partners have access to the information necessary to perform their respective responsibilities while protecting sensitive client information.