ITES-11309 - USA (California) - ServiceNow Maintenance Service - Deadline November 19,2026

(1) Vendor needs to provide ServiceNow maintenance service to the government authority located in California. • Provide upkeep, maintenance, and enhancements as needed to the ServiceNow application. enhancements include to:• Integration of Docusign electronic signature capability.• Adjustments to existing approval workflows.• Adjustments to existing PDF document generation functionality.• Adjustments to existing email notifications.• Creation of additional dashboards and reports.– General administrative and support tasks, including:• User roles and permissions• Group management• Changes to assignment and routing• Manual case data updates as required.(2) All the questions must be submitted no later than November 12, 2026.