BANKING-8994 - USA (Clearwater, Florida) - Loan Administration Services - Deadline June 23,2026

(1) Vendor needs to provide loan administration services to the government authority located in Clearwater, FL.– Professional loan administration services related to servicing the county's amortizing loan portfolio.– Loan Onboarding– Accurate setup of each loan in servicing system, including amortization schedules, interest rates, maturity dates, and escrow requirements.– Payment Processing– Monthly collection and posting of borrower payments, including principal, interest, escrow, and fees.– Processing of partial payments, returned payments, and payment reversals with documented audit trails.– Escrow Administration– Establishment and maintenance of escrow accounts for taxes, insurance, and other required reserves.– Monitoring of insurance renewals and hazard–insurance compliance for escrowed loans.– Borrower Communication and Customer Service– Operation of a borrower service channel (phone, email, or portal) with defined response times.– Handling of inquiries, disputes, payment questions, and general servicing requests.– Transition and Closeout Support– Collect mortgage payments and payoffs, escrow for taxes and insurance when applicable, and applicable late fee payments from the mortgagor from the delivery date of the mortgage until the principal and interest are paid in full.– Provide payment options to the mortgagor including automatic payment, on–line payment, pay–by–phone, and mail–in, at no cost to the mortgagor or the county.