ITES-10604 - USA (Frederick, Maryland) - RFI for Veterans Identification Card Application and Data Quality Support Services - Sources Sought - Deadline July 17,2026

(1) Vendor needs to provide veterans identification card application and data quality support services to the government authority located in Frederick, MD– Identify qualified and capable certified Service–Disabled Veteran–Owned Small Businesses that can provide support services for Veterans Identification Card application processing, Help Desk / AskVA support, data quality support, and project management services.– Provide all personnel, management, supervision, and support necessary to perform the following anticipated services– Shall support daily Veterans Identification Card application queue management and processing. Activities may include, but are not limited to:• Reviewing and processing Veterans Identification Card applications• Validating applicant information and submitted data• Performing image correction procedures• Identifying and resolving duplicate records in accordance with Government–furnished procedures• Maintaining logs and centralized records• Managing workload during system outages– Help Desk and AskVA Support• Managing daily Help Desk and AskVA inquiry queues;• Responding to inquiries within required response timeframes;• Routing and re–routing AskVA inquiries, as appropriate;• Escalating inquiries outside the scope of Veterans Identification Card support(2) All questions must be submitted no later than July 14, 2026.(3) The contract period will be for one year.(4) This bid is set aside for Service–Disabled Veteran–Owned Small Business