SEO-2351 - USA (Tennessee) - Social Media Management Platform - Deadline September 25,2026

(1) Vendor needs to provide social media management platform. • Provide a comprehensive Social Media Management (SMM) platform that supports publishing, analytics, active community engagement, and social listening.• Social media presence plays a critical role in customer communications, outage updates, community engagement, public relations, and brand storytelling.• Improve efficiency in content planning and publishing.• Strengthen community engagement and response times.• Provide reliable sentiment and conversation monitoring.• Publishing and Content Management:– Unified editorial calendar.– Bulk scheduling and approvals.– Asset library.• Social Listening and Monitoring:– Monitoring across social platforms, forums, and news.– Crisis alerting.– Outage–related conversation tracking.• Integrations and Technical Requirements:– CRM integration.– SSO support.– Mobile app.(2) Pre–bid optional meeting will be held on September 10, 2026. (3) All the questions must be submitted no later than September 11, 2026.