SW-120706 - USA (Florida) - Digital Client Engagement and Care Coordination SaaS Platform - Deadline November 12,2026

(1) Vendor needs to provide digital client engagement and care coordination SaaS platform. – Provide an existing, commercially available Software–as–a–Service (SaaS) digital client engagement and care coordination platform to support agency residents and service providers serving individuals with behavioral health needs, co–occurring conditions, substance use disorders, and other serious or chronic medical conditions. – Implement an agency wide digital client/participant engagement program designed to improve health outcomes, care retention and service coordination. – Services shall include, as applicable, platform configuration and customization, systems integration, implementation, onboarding, training, technical assistance, maintenance, upgrades and ongoing support.• Provide a mobile application that supports client/participant engagement and self–management.• Client–facing tools: Provide a mobile application that supports client/participant engagement and self–management.• Care team and case management tools: Provide web–based or equivalent functionality for authorized care team members, including clinicians, case managers, care coordinators, peer specialists, community health workers, support staff, administrators, and other authorized users.• Data integration and interoperability: The platform shall be capable of exchanging data with clinical and non–clinical information systems and supporting integration with systems utilized by the agency, participating providers, and other authorized organizations.• Analytics and decision support: Provide analytics, reporting and decision–support functionality to assist the agency and participating providers with service delivery, program oversight, quality improvement, planning and evaluation.• Security, privacy and compliance• Implementation and configuration: Provide all project management and technical services necessary to configure, customize, integrate, test, and implement the proposed platform.• Provide comprehensive training, technical assistance, maintenance and ongoing support throughout the contract term.• Scalability and multi–provider support: The platform shall be scalable and capable of supporting a agencywide program involving multiple provider organizations, programs, service populations, and user types.• Evaluation and outcomes reporting: The platform shall support the agency's ability to evaluate service delivery, client/participant engagement, program performance, and outcomes.(2) All the questions must be submitted no later than October 29, 2026. (3) The contract period will be for nineteen months.