Request for Competitive Sealed Proposals - Unified Digital Experience (UDE)

The City of San Antonio’s Information TechnologyServices Department is seeking proposals for a long-term UnifiedDigital Experience (UDE) that is a single, unified digital entry point throughwhich residents can identify and access services across the City and allSmartSA Partner agencies. Rather than navigating multiple agency websitesindependently, residents will be guided to the correct service, providedcontextual information, and directed toward completing a service interaction.This covers services such as starting a business, setting up utilities,applying for permits, accessing transit, and similar services beyond the scopeof 311 reporting.