MRB-56133 - USA (California) - IT Strategic Plan Implementation Support Services - Deadline August 24,2026

Vendor needs to provide IT strategic plan implementation support services.• The plan will guide the delivery of secure, scalable, and advanced technology solutions that empower city staff, enhance service delivery to residents, and support the evolving needs of elected officials.• The plan will guide the delivery of secure, scalable, and advanced technology solutions that empower city staff, enhance service delivery to residents, and support the evolving needs of elected officials1. IT decision–making:– Establish clear roles, responsibilities, and governance processes to guide sound IT investment decisions and ensure alignment with organizational priorities.2. Applications:– Prioritize the adoption of “commercial off–the–shelf” (COTS) enterprise class software solutions. Regular training and business process reviews will ensure staff can leverage new features and functionalities to enhance support for core municipal operations.3. Technical Infrastructure:– Maintain an internal service fund dedicated to the lifecycle management of network related hardware, software, databases, and network infrastructure. This fund will ensure the city’s technology backbone remains resilient, scalable, and secure.4. Service delivery:– Design an organizational IT structure and staffing model that meets the evolving needs of internal stakeholders and the broader community. The model must support daily operations and provide expertise for critical technology services.5. Community access and engagement:– Implement systems that enhance transparency, accountability, and resident engagement. These platforms should support business functions while fostering inclusive access to city services.