CC-3879 - USA (Delaware) -24x7x365 Quitline and Tobacco Cessation Services - Deadline December 2,2026

(1) Vendor needs to provide 24x7x365 quitline and tobacco cessation services.– The Quitline will use the current toll–free number that is in existence.• The Quitline will be available 24 hours a day/7 day a week.• Cessation counseling over the phone – at minimum please specify: 1) Average length of counseling2) Content of sessions3) Cessation materials available 4) Protocols for target populations, i.e. disparate, mental health conditions, low socio–economic status, pregnant smokers, other tobacco users (smokeless, electronic nicotine device users etc.)5) Information for proxy callers, i.e. wife calling for husband6) Total hours of operation per week7) Daily and weekly schedule8) Holidays that the Quitline will be closed9) Provision for handling calls after hours, i.e. voice mail, answering service, etc.• Face–to–Face Counseling Services – Maintain and expand the trained cessation counsellor program. – New counsellors will be recruited into the program and receive cessation counselling training.– Counsellors will receive periodic update training. – Counsellors will provide face–to–face counselling sessions to Quitline callers who choose that option and others who seek face to face Counseling.• Prevent the initiation and use of tobacco and emerging products among Delawareans • Increase quitting and quit attempts among Delawareans who use tobacco products• Eliminate exposure to second–hand smoke, vapours, and other emissions• Decrease the social acceptability of tobacco, e–cigarettes, and emerging products• Strengthen and cultivate Delaware’s leadership in all levels of comprehensive tobacco prevention and control.(2) The contract period will be for one year.(3) All the questions must be submitted no later than September 23, 2026.