ITES-11229 - USA (Lake Kiowa, Texas) - Managed IT Service - Deadline November 16,2026

(1) Vendor needs to provide managed IT service to the government authority located in Lake Kiowa, TX.– Comprehensive, reliable, secure, and cost–effective information technology management, support, and cybersecurity services.A. End–User and Device Support• Help desk and end–user technical support.• Remote troubleshooting and support.• Hardware and software troubleshooting.• Operating system support and maintenance.• Software installation and configuration.• Patch and update management.• Endpoint monitoring and management.B. Network and Location Support• Network monitoring and troubleshooting.• Internet connectivity coordination.• Firewall and network security support.• Wireless network support.• Network equipment configuration and managementC. Microsoft 365 Management• Microsoft 365 tenant administration & License management.• User account management.• Microsoft Exchange Online support.• SharePoint and OneDrive support.D. Microsoft 365 Backup• Exchange Online mailboxes.• OneDrive.• SharePoint.• Backup retention.• Data restoration.E. Cybersecurity• Endpoint protection.• Endpoint detection and response, where available.• Malware and ransomware protection.• Threat monitoring.• Security alerting.