ITES-10628 - USA (Evansville, Indiana) - IT Support and Services - Deadline August 13,2026

(1) Vendor needs to provide IT support and services to the government authority located in Evansville, IN.– Comprehensive IT services such as help desk and end–user support, Tier 1/2/3 technical support, onsite and remote support, endpoint and device management, server and infrastructure administration, network management, cybersecurity services, backup and disaster recovery, cloud and SaaS administration, application and business systems support, monitoring, proactive maintenance, operational documentation, and support for approved municipal technology platforms.– This includes 24x7 monitoring, automated alerting, preventative maintenance, capacity planning, root cause analysis for significant outages and recurring incidents, cybersecurity monitoring and incident response, vulnerability management, patch compliance, and support for applicablecompliance requirements.– Answer service desk calls, emails, and portal requests– Ticket creation, categorization, and prioritization– Password resets and MFA assistance– Account provisioning and deprovisioning– Microsoft 365 administration– Active Directory / Entra ID administration– Endpoint management– Group Policy administration(2) A pre–bid conference will be held on July 22, 2026.(3) All question must be submitted no later than July 24, 2026.