TELCOM-2996 - USA (Georgia) - 911 Emergency Communications Officer Services - Deadline September 25,2026

(1) Vendor needs to provide 911 emergency communications officer services.• Receive calls on the city’s emergency 911 system, including emergency calls, non–emergency calls, TDD calls, and language lines.• For non–emergency calls, provides information, answer questions, take messages, and refer caller to appropriate staff; contact various other departments as needed to resolve problems. • For emergency calls, obtain information from callers and determine the appropriate agency to respond; contact and dispatch appropriate agency; provide agency with information needed to respond and to ensure personnel/officer safety; work to keep caller calm; monitor status of response; and contact wrecker services and utility companies as needed. • Log incoming calls and dispatch information into an automated system; enter information pertinent to incoming calls, dispatched agencies, response time and action taken; and maintain records of calls and dispatching activities; record all officer calls, dispatch time, arrival time and completion time; file required documentation, request and respond. • Monitor a variety of radio frequencies; monitor weather radios; alert field personnel to weather conditions; monitor other frequencies to communicate with law enforcement, ambulance, fire and other emergency services providers; provide information to and obtain information from field personnel regarding emergencies, incident scenes, directions, and status. (2) This is not RFP; this is job posting.