SW-115835 - USA (Texas) - Manitou Cloud Services - Deadline July 10,2026

Vendor needs to provide Manitou cloud services. – Provide Manitou Cloud Licenses, ongoing maintenance, and support services to ensure the software remains functional, secure and up to date.– Manitou Cloud Services shall provide continuous, 24x7 Fire Alarm monitoring application support services for receiving signals from agency fire alarm systems statewide.– Services shall include real‑time event detection, alarm notification, escalation, incident tracking, and operational reporting to ensure system availability, security, and operational continuity.• Operational 24x7 Fire Alarm monitoring service• Alarm configuration and escalation documentation• Reports on demand for system incident and alarm logs• Reports on demand for alarm notification and response records