ITES-11027 - USA (St. Thomas, Virgin Island) - IT Infrastructure Services - Deadline September 24,2026

Vendor needs to provide IT infrastructure services to the government authority located in St. Thomas, VI.• The objective of this project is to modernize and expand voice communications capabilities while maintaining interoperability with existing telecommunications infrastructure, devices, user workflows, and operational requirements.1. SIP trunking and call processing:– Caller ID services.– Call transfer capabilities.– Call forwarding capabilities.– Auto attendants.– Conference calling.– Dial plan management.– Emergency calling support.2. Voicemail services:– Individual voicemail boxes.– Auto attendants.– Call routing.– Message notifications.– Administrative reporting.3. Call reporting:– Up to 500 users.– Call detail reports.– Department reports.– Usage reports.4. Call recording:– Authorized recording.– Call playback.– Search functionality.– Storage management.