GCITSM NextGen - What We Heard Report - BPM025298

Shared Services Canada (SSC) is committed to engaging with industry to gather feedback and support the development of fair, open and transparent procurement processes. Following the Invitation to Qualify (ITQ) for GCITSM NextGen – Enterprise ITSM Solutions (BPM025298), SSC conducted a Review and Refine Requirements (RRR) phase with Qualified Respondents to obtain feedback on its preliminary requirements and procurement approach. The RRR engagement has now concluded. SSC thanks all Qualified Respondents for their participation and valuable contributions throughout this process. The attached What We Heard Report summarizes the key themes, findings and considerations arising from the industry feedback received. SSC is now progressing with the development of a Request for Supply Arrangement (RFSA), taking into consideration the feedback received during the RRR phase. Publication of the RFSA is anticipated in 2027, subject to the completion of internal reviews and approvals. No specific publication date has been established. This notice is provided for information purposes only. No response is required at this stage, and this notice does not constitute a solicitation. Any subsequent RFSA, if issued, will be published separately on CanadaBuys and is intended to be open to all interested suppliers, including those that did not participate in the ITQ or RRR phases. Suppliers are encouraged to monitor CanadaBuys for future updates regarding this procurement opportunity. SSC GCITSM NextGen - What We Heard Report - BPM025298- Amendment 000