CC-3859 - USA (Arizona) - RFI for Nurse Advice and Nurse Triage Telephone Services - Sources Sought - Deadline August 20,2026

Vendor needs to provide nurse advice and nurse triage telephone services. – Provide professional nurse advice/nurse triage telephone professional services to the patients of agency under the terms of this contract, appropriate and timely services in accordance with the standards of care under the auspices of all accrediting entities and in accordance with agency’s policies and procedures, medical staff bylaws and rules and regulations.• Nurse triage and health information – Rapid Triage Screening (RTS) model:– The key personnel will accept calls transferred from agency facilities directly through a dedicated toll–free number specific to agency.– Incoming calls are routed to a dedicated toll–free number and are initially processed through an automated system that includes appropriate disclaimer language.• When the RN is connected with the patient, the RN shall:– Notify each patient that the call will be recorded.– Select the appropriate clinical guideline to be used in assessing the patient’s medical needs.– Using clinical judgment and the clinical guidelines.– Document each telephonic interaction with a patient and securely transfer documentation to agency for import into the agency electronic health record.• Clinical follow up calls: – Follow up calls to patients will be scheduled based on parameters defined by agency, nursing judgment and high–risk patients.– The nurse consultant will obtain the caller/patient’s permission for a follow–up call and document this permission.– The nurse will respect the patient’s right to refuse follow up calls and will document all refusals in the triage encounter document.• Interpreter services: Provide patients with access to a trained medical interpreter for Navajo to English translation when requested by the patient.