MB-10504 - USA (Arizona) - Flexible Spending Account and COBRA Administration Service - Deadline October 22,2026

(1) Vendor needs to provide flexible spending account and COBRA administration service• Account Management• Provide a designated Account Manager and Account Management Team.• COBRA administration proposals should include billing to participants, collection of premium, and remitting premiums to the County.2. Customer Service• Provide a designated call and claim unit with toll free telephone access.• Provide customer service to answer inquiries on claims, eligibility, services, coverage, or other inquiries from participants Monday through Friday from 8:00 AM to 6:00 PM (AZ time)3. Open Enrollment Support– Claims Administration• Provide claims forms• Receive claims and process payments of benefits in accordance with the plan designs for all claims incurred• FSA (Flexible Spending Account) administration proposal should include a debit card for the Health Care Reimbursement portion and weekly check runs for the Dependent Care (or as claims are received).• Correspond with participants if additional information is necessary to complete the processing of claims• Determine benefits payable under the Plan, pursuant to the terms and conditions of the County’s Benefit Plans• Coordinate benefits payable under the Plan and with other benefit plans, if applicable• Provide notice to the Participants regarding the reason(s) for denial of benefits (which are denied) and provide for the review of such denied claims(2) The contract period will be for one year.(3) All the questions must be submitted no later than October 2, 2026.