CC-3927 - Ireland - Out of Hours Non-Emergency Call Answering Services - Deadline November 23,2026

(1) Vendor needs to provide out of hours non–emergency call answering services.– During normal working hours the above named Local Authority receives large volumes of calls relating to the services they provide.– This call for Tender seeks a service provider that will answer, and process calls that occur out of hours.– Standard Out of Hours Service– Significant Incident Service• Out of Hours times:– It is intended that the Out of Hours Call Answering Service will operate on all occasions that the relevant Councils are closed including:– evenings, – weekends, – Public/ Bank Holidays (including Good Friday)– Scheduled holiday periods e.g. Christmas; and any other occasion notified to the supplier. This may include emergency/ significant incident situations e.g. a red weather alert, major failure of the relevant County Council’s Switchboard, Cyber–attack, which could occur out of hours or during normal working hours. – Should such situations arise the Service Provider will liaise with a nominee(s) of the relevant County Council’s Crisis Management Team and or Severe Weather Assessment (2) Approximately annual call volume will be 3,000 calls.(3) The contract period will be two years.