OTHERopen🌐 United Kingdom (Find a Tender)ocds-h6vhtk-06d7f3
Replacement of Corporate Telephony and Contact Centre Environment
Link Group
Description
Link Group is seeking to appoint a suitably qualified supplier to provide, implement and support a modern, secure and resilient corporate telephony and Contact Centre as a Service (CCaaS) solution. The contract will include cloud telephony, omnichannel contact handling, intelligent routing, workforce management, call recording, quality management, reporting and analytics, PCI-compliant payment handling, integration capabilities, migration, implementation, training and ongoing support. The solution will support customer-facing and colleague-facing services across Link Group and will be delivered through a phased approach.
Details?
- Posted
- Nov 6, 2026
- Response deadline
- Nov 23, 2026, 12:00 PM UTC (15d)
- Type
- OTHER
- Category
- services
- Procurement method
- Open procedure
- Status
- active
- Estimated value
- GBP 1,500,000
- Buyer
- Link Group
- Jurisdiction
- United Kingdom (Find a Tender)
- Reference #
- ocds-h6vhtk-06d7f3
- Has Description
- true
- Country
- United Kingdom
- Tender Value Currency
- GBP
- Tender Covered By
- GPA
- Tender Bid Opening Address Street Address
- Electronically via Public Contracts Scotland.
- Tender Bid Opening Description
- Tenders will be opened electronically following expiry of the submission deadline. The opening will be undertaken by authorised representatives of Link Group. Tenderers will not be permitted to attend
- Tender Legal Basis Scheme
- CELEX
- Tender Description
- Link Group is seeking to appoint a suitably qualified supplier to provide, implement and support a modern, secure and resilient corporate telephony and Contact Centre as a Service (CCaaS) solution. Th
- Tender Communication Atypical Tool Url
- http://www.publiccontractsscotland.gov.uk
- Tender Contract Terms Performance Terms
- The successful supplier will be required to comply with all contract terms and conditions and requirements set out in the procurement documents throughout the contract term. These will include require
- Tender Contract Terms Electronic Invoicing Policy
- allowed
- Tender Review Details
- An economic operator that suffers, or risks suffering, loss or damage as a consequence of a breach of the Public Contracts (Scotland) Regulations 2015 may bring proceedings in accordance with the prov
- Tender Classification Scheme
- CPV
- Tender Classification Description
- Telephone and data transmission services
- Tender Submission Terms Languages
- en
- Tender Submission Terms Bid Validity Period Duration In Days
- 120
- Tender Submission Method
- electronicSubmission
- Tender Procurement Method
- open
- Tender Submission Method Details
- https://www.publiccontractsscotland.gov.uk
Contact
linkprocurement@linkgroup.org.uk
+44 3303030124
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This listing is a summary from United Kingdom (Find a Tender)'s open procurement data. We ingest every field the feed publishes; the full solicitation documents are on the source portal.