Mass Messaging (SMS) communication system

The County of San Mateo Human Services Agency is seeking proposals from qualified vendors to implement a scalable, secure, and user-friendly Short Message Service (SMS) communication platform. This solution will enable the County to schedule and disseminate bulk SMS messages to a large number of Employment Services clients across the nation. The County aims to enhance client engagement, streamline service delivery, and improve communication efficiency by leveraging SMS technology to send appointment reminders, time-sensitive updates, required document notifications, and program announcements. The ideal vendor will offer a robust solution with the capability to support high-volume messaging, ensure compliance with relevant privacy and security regulations, and integrate effectively with existing County systems or case management tools. This initiative is part of a broader effort to modernize communication strategies and better serve clients through accessible, mobile-friendly channels. The County is particularly interested in solutions that can support two-way messaging, reporting and analytics, message scheduling, and multi-language support to accommodate the diverse needs of its client base.