ITES-11083 - USA (California) - IT Managed Services - Deadline November 9,2026

(1) Vendor needs to provide IT managed services to the government authority located in California.– Information technology managed service providers to provide comprehensive outsourced information technology (IT) managed services, cybersecurity, infrastructure administration, end–user support, and related technology services.– Provide 24x7x365 network and critical infrastructure support and 24x7x365 ability to respond to Police Department/public–safety technology incidents. – Provide after–hours desktop/end–user support when requested.– Provide 24x7 monitoring, administration, maintenance, patching, and support for City servers and virtualization infrastructure, including the City Dell VxRail/VMware vSphere/vSAN environment and the separate Wastewater VxRail/VMware environment.– Support Windows Server, Active Directory, Group Policy, SQL–related infrastructure where assigned, file shares, printing resources, and secure remote administration.– Services shall include endpoint security, EDR/antivirus, vulnerability and compliance management, centralized patching, security monitoring, SIEM/SOC functions, threat detection and escalation, MFA administration, secure remote access, credential/password management, log monitoring, and remediation coordination.– Maintain accurate IT asset, warranty, subscription, and software–license inventories.(2) All the questions must be submitted no later than October 12, 2026.