closed🌐 Pinellas County24-1023-RFP
Help Desk Ticketing System
Pinellas County / SAFETY & EMERGENCY SERVICES
Description
This project aims to improve communication with Safety and Emergency Services and our stakeholders, both internal and external. The solution should alert an Application Specialist that an issue requires his/her attention. Also, the application should document the workflow taken to address or correct the reported issue. Finally, the solution should provide an opportunity to create a knowledgebase that can be accessed to address problems or questions that can be corrected at the user level to prevent unnecessary tickets.
Details?
- Posted
- Aug 9, 2024
- Response deadline
- Aug 29, 2024, 7:00 PM UTC
- Status
- closed
- Buyer
- Pinellas County
- Department
- SAFETY & EMERGENCY SERVICES
- Jurisdiction
- Pinellas County
- Reference #
- 24-1023-RFP
- Summary
- This project aims to improve communication with Safety and Emergenc
- Government Code
- pinellasfl
- Government Organization City
- Clearwater
- Government Organization State
- FL
- Government Organization Website
- http://www.pinellascounty.org/
- Government Organization Zip Code
- 33765
- Government Organization Address1
- Pinellas County Courthouse Annex Bldg., Sixth Floor
- Government Organization Address2
- 400 S. Ft. Harrison Ave.
- Government Organization Country Code
- US
- Closed Substatus
- awarded
Contact
(727)464-3311
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