ITES-11342 - USA (Sanford, North Carolina) - IT Network Maintenance and Support Services - Deadline December 2,2026

(1) Vendor needs to provide it network maintenance and support services to the government authority located in Sanford, NC.• Network system monitoring: Monitor the network to ensure availability during Business Hours, with automated alerting for servers, Internet connectivity, and core network devices. • IT systems administration and maintenance:– Network administration and maintenance, including establishment and enforcement of protocols. – hardware setup and configuration.– troubleshooting; print and peripheral administration.– configuration assessment.– hardware and software installation.• Security and protection: – Protect systems against viruses and other intrusions, control access, maintain security codes.– Ensure physical security of the network.– Maintain disaster preparation and backup systems.– Develop and maintain security procedures and a disaster recovery plan. • Setup of new equipment: Deploy new hardware to end users, including desktop and laptop computers, mobile devices, and peripherals such as scanners and printers. • Support ticket management: Submit problem and support requests to vendors as appropriate, maintain logs, and follow through with vendors to resolution. • Hands–on assistance and troubleshooting: Resolve problems with personal computers, telephone systems, and other network or IT assets. • Hardware inventory management: Maintain a database of hardware inventory, including serial numbers, age, specifications, and related information. (2) The contract period will be for three years.(3) All the questions must be submitted no later than November 20, 2026.