CRM subscriptions over 15 months — Digital Skilling for Employment in Lebanon

INVITATION TO QUOTE CRM Software Subscriptions for the nammiskills Platform V2 Project: Digital Skilling for Employment in Lebanon (DSE) Project Contract Reference: TF-D1121 Procurement Method: Request for Quotations (RFQ) – Services Forward Digital MENA is implementing the Digital Skilling for Employment in Lebanon (DSE) Project, financed through the Dutch PROSPECTS Fund, administered by the International Bank for Reconstruction and Development (IBRD) (the “World Bank”), and implemented through a Recipient-Executed Trust Fund (RETF) by Forward Digital MENA. Forward Digital MENA invites quotations from eligible suppliers for the provision of CRM software subscriptions for the nammiskills Platform V2. The proposed CRM solution should support, among other requirements: Centralized user data management; User journey and event tracking; User segmentation; Automated workflows and engagement; Campaign management; Analytics and reporting; Business Intelligence and data-access capabilities; API and integration capabilities with nammiskills and other relevant third-party systems; and Administrative and user-management capabilities. The detailed business, functional, and technical requirements are provided in the complete Request for Quotation documents. Availability of RFQ Documents Interested eligible suppliers may obtain the complete RFQ documents in English by submitting a written request to: Forward Digital MENA Email: michelle@forwardmena.org Subject: Request for RFQ Documents – CRM Software Subscriptions for nammiskills Platform V2 Submission of Quotations Quotations shall be submitted electronically in accordance with the instructions contained in the RFQ documents. Submission Email: michelle@forwardmena.org Subject: RFQ – CRM Software Subscriptions for nammiskills Platform V2 Submission Deadline: 25 August 2026 at 17:00 PM (Beirut time) Quotations received after the submission deadline may be rejected. Quotations shall be submitted in English and prices shall be quoted in United States Dollars (USD). The selection will be conducted using the Quality- and Cost-Based Selection (QCBS) method. Technical and financial proposals will be evaluated in accordance with the criteria and methodology specified in the procurement documents, and the contract will be awarded following the combined technical and financial evaluation and successful contract negotiations. Forward Digital MENA reserves the right to request clarifications in accordance with the RFQ documents and applicable procurement procedures.