ITES-11224 - USA (Powder Springs, Georgia) - Managed IT Services Provider - Deadline November 13,2026

(1) Vendor needs to provide managed it services provider to the government authority located in Powder Springs, GA. – Provider will oversee and manage the City’s IT network and functions.• Comprehensive trouble ticketing (average ~1,200 tickets annually) system with business–hours help desk and after–hours support. • Unlimited remote and onsite (when needed) support, including emergency response • Data encryption across systems and endpoints • Document management and automatic offsite data transfer with backup monitoring • Business Continuity and Disaster Recovery capabilities • 24x7 Security Information and Event Management (SIEM) monitoring with expert response team• Security incident response including isolation, remediation, recovery, and Cyber Incident Response Plan (CIRP) maintenance • Remote monitoring and management suite licensing and hosting • Anti–malware and anti–ransomware protection with dark web monitoring • Managed endpoint prevention, detection, response, and remediation (EDR) • Managed endpoint domain name security • Support and maintenance of network drives • Hardware drive space management • Microsoft workstation and server security patch management • Support for third–party software programs• Secure remote access agent or VPN capabilities • Security awareness training tools and phishing simulation campaigns • Microsoft 365 licensing with password management and multi–factor authentication• Managed backup and archiving of Microsoft 365 emails/data with retrieval capabilities for Open Records Act requests • Firewall management and monitoring • Switch management and monitoring • Server management and monitoring• Wireless LAN controller management and monitoring • Managed wireless access point services • Workstation IT management agent deployment and monitoring o AI:• Provide AI advisory, planning, implementation, and governance services to help the organization adopt AI securely, responsibly, and effectivelyo Security:• 24 x 7 Security Information and Event Monitoringo Provide Active Tools for:• AI Platform • Anti–Phishing • Anti–Malware and Ransomware• Dark–web Monitoring & Scanning(2) All questions must be submitted no later than October 30, 2026.