CC-3787 - Australia - After hours telephone answering services - Deadline July 8,2026

(1) Vendor needs to provide Afterhours telephone answering services.– The answering service will be required to field calls from across Australia and internationally, screen calls, provide limited information to callers, resolve calls that do not meet the threshold for onward forwarding, and direct emergency calls to the appropriate duty officer. – Non–Holiday Weekdays (Monday Afternoon to Friday Morning): 17:00 – 08:00 Hours Next Day Aest.– Weekends (Friday Afternoon to Monday Morning): 17:00 Friday Continuous to Monday 08:00 Hours Aest.• Answer all calls within three rings.• Maintain professional and courteous demeanor at all times.• Accurately screen and route calls according to established criteria.• Speak and understand English at native–level and clearly understand and are clearly understood by callers regardless of English dialect or accent.