TRANSPORT-11534 - USA (Charlotte, North Carolina) - ADA Paratransit Eligibility Assessment Services - Deadline August 26,2026

(1) Vendor needs to provide ADA paratransit eligibility assessment services that determine whether an individual, because of a disability, cannot reasonably use fixed‑route transit for some or all trips. to the government authority located in Charlotte, NC.– will deliver end‑to‑end assessment services:• intake, scheduling,• functional assessments (in‑person/phone/virtual),• eligibility determinations (Unconditional, Conditional, including trip‑by‑trip, or Temporary),• notifications, and appeals administration that are supported by secure data systems, customer assistance, and performance reporting– Application Intake & Processing• Provide accessible channels (online, paper, phone assistance) for new and recertification applications.• Review submissions for completeness; date‑stamp, track status, and notify applicants of missing information and next steps.– Functional Assessments• Interviews. In‑person, phone, or secure video (virtual), documenting transit history and functional challenges.• In‑Person Functional Testing. Evaluate wayfinding, path of travel (curbs, ramps, slopes), street crossing, boarding/alighting, fare handling, and ride endurance– Eligibility Determination & Notification– Conditional / Trip‑by‑Trip Determinations– Appeals Administration– Technology, Data, & Integration– Cybersecurity & Privacy(2) All question must be submitted no later than August 6, 2026.