ITES-11372 - USA (Spearfish, South Dakota) - Managed Information Technology Services - Deadline January 15,2027

(1) Vendor needs to provide managed information technology services to the government authority located in Spearfish, SD.A. Help Desk and End–User Support• Single point of contact for incidents and service requests through phone, email, web portal, and approved remote–support tools; provide ticket numbers and status updates.• Support for desktop/laptop operating systems, peripherals, printing/scanning, docks, monitors, approved mobile devices, office productivity tools, collaboration/meeting applications, email, identity, file access, and departmental softwareB. Endpoint and Device Lifecycle Management• Maintain a detailed inventory of endpoints, servers, network devices, mobile devices, software, warranties, assigned users, ownership, location, operating system, encryption status, and lifecycle status.• Endpoint Detection and Response (EDR) or equivalent managed detection capability.• Anti–malware/virus and ransomware protectionC. Identity, Access, and Productivity Platforms• Administration of directory services, cloud identity, conditional access, group/role design, service accounts, and access reviews.• Microsoft 365 licensing and account administration: Exchange/email, Teams/meetings, SharePoint/OneDrive or equivalents, and collaboration security.D. Network, Connectivity, and Voice• Bandwidth, latency, availability, and capacity monitoring and telecommunications vendor coordination.• VoIP/phone system supportE. Strategic Planning, Professional Services, and Special Projects• Outline pricing and approach to providing resources to help with strategic IT planning and projects that are out of scope of the managed services agreement(2) All question must be submitted no later than December 1, 2026.