EHR Additional Support Resources (Phase II)

The County Health is comprised of 11 Divisions providing health and welfare across San Mateo County, including (a) Administration & Central Finance, (b) Aging & Adult Services, (c) Behavioral Health & Recovery Services, (d) Correctional Health, (e) Emergency Medical Services, (f) Environmental Health, (g) Family Health, (h) Health Coverage Unit, (i) Health Information Technology, (j) Public Health, Policy & Planning, (k) San Mateo Medical Center. The Division of Health Information Technology (HIT), in collaboration with other health divisions, is leading an enterprise-wide implementation of Epic. In 2023, SMC Health leadership launched Wave 1 of the Epic project for three divisions: San Mateo Medical Center, Correctional Health, and select Public Health clinics. This phase successfully went live on November 2, 2024. As SMC Health moves forward with Wave 2 of the Epic implementation, we are seeking partners who can quickly provide resources and services to support our efforts. Wave 2 includes, but is not limited to, the following areas: Aging and Disability Services (ADS), Behavioral Health Recovery Services (BHRS), Emergency Medical Services (EMS), Family Health Services (FHS), Public Policy & Planning (PHPP), Public Health Lab, and San Mateo Medical Center (limited to new additional applications) End-user volume estimates below: Division Total Named Users ADS ~220 BHRS ~1000 EMS ~7 FHS ~110 Public Health Lab ~20 PHPP ~22 Total Estimates ~1500 end-uses Implementation Timeline (Estimated): Pre-Work September 2025 - December 2025 Workflow Walk Throughs & Configuration January 2026-May 2026 User & System Readiness May 2026 - August 2026 Training & Go Live August 2026-October 2026