VOIP Phone System

The City seeks proposals for a modern, secure, supportable unified communications and telephone solution to replace the existing on-premise Mitel MiVoice Connect environment. The intent is to preserve required business functions while reducing dependence on legacy hardware, simplifying administration, improving resiliency, and providing a scalable platform for voice, softphone/mobile communications, contact center, emergency calling, and special-purpose telephony integrations. The City also seeks to simplify the end-user experience, reduce the number of communications interfaces employees must manage, improve user adoption, minimize ongoing IT support requirements, and improve the telephone experience provided to residents and other callers. This RFP will permit vendors to propose cloud-hosted Unified Communication as a Service (UCaaS), hybrid, or other architectures, provided the proposed solution satisfies the functional, security, resiliency, migration, and support requirements defined herein. The City does not intend to require a one-for-one reproduction of legacy Mitel architecture where a modern equivalent can meet the same business need.