ITES-10792 - USA (Franklin, Tennessee) - Managed IT Services - Deadline August 31,2026

(1) Vendor needs to provide managed IT services to the government authority located in Franklin, TN. – Help desk user support during routine business hours for non–maintenance issue resolution, including support services as needed over and above automated remote maintenance services.– Provide yearly recommendations and budgets for needed equipment, software and operating system.– Alert Franklin Housing Authority and suggest actions to strengthen data and system security when appropriate.– Remote diagnostic and control capabilities for all desktop and server operating systems.– Predictive failure analysis and trend reporting for common hardware metrics for all systems.– Third party management and maintenance of information technology systems– Maintenance of spam and web filter.– Quarterly maintenance of all server systems and workstations.– Focus on evolving data security– Local and offsite data backup services– Remote monitoring of equipment availability and/ event logs (24/7), including:– Near real–time alerting and remote reactive maintenance of server equipment events.– Real–time maintenance of antivirus and antispyware systems, including licensing provisioning and maintenance, and virus– and spyware–event resolution.– Near real–time alerting of desktop (non–server) system events.(2) All the questions must be submitted no later than August 24, 2026.(3) The contract period will be for one year. (4) Pre–proposal meeting will be held on August 20, 2026