TELCOM-2977 - USA (Springfield, Illinois) - Telecom Modern Voice Services - Deadline September 2,2026

Vendor needs to provide telecom modern voice services to the government authority located in Springfield, IL.– Voice services include a comprehensive range of telecommunications solutions to support inbound and outbound calling capabilities.– Services encompass direct inward dialing (DID) for routing external calls directly to internal users, long–distance calling, toll–free inbound services, and dedicated voice circuits.– Solutions also include standard business voice lines, enhanced calling features, directory assistance, operator services, and support for SIP–based voice connectivity.– Transition from legacy copper–based telephony to modern, IP–based solutions such as VoIP and cloud–based voice services to improve service quality, scalability, and cost–efficiency.– Provide advanced voice features and capabilities such as Direct Inward Dialing (DID), call forwarding, voicemail–to–email, call recording, auto–attendant, conferencing, softphone support, and integration with unified communications platforms.