APC-NAopen🌐 Alberta (APC)AB-2026-05610
RFI 26-067 Interactive Voice Response (IVR) System for Bus and Light Rail Transit (LRT) Service
City of Calgary
Description
Calgary Transit is seeking information from the marketplace regarding available Interactive Voice Response (IVR) solutions that provide automated customer information services for bus and Light Rail Transit (LRT) operations. The information collected through this Request for Information (RFI) will assist The City in validating business requirements, understanding available technologies, assessing integration and implementation considerations, evaluating industry best practices, and developing a future procurement strategy.
Details?
- Posted
- Aug 7, 2026
- Response deadline
- Sep 2, 2026, 10:00 PM UTC (26d)
- Type
- APC-NA
- Category
- SRV
- Status
- open
- Buyer
- City of Calgary
- Jurisdiction
- Alberta (APC)
- Location
- Alberta
- Reference #
- AB-2026-05610
- Has Description
- true
- Status Order
- 2
- @Search Score
- 1
- Commodity Codes
- 43000000, 43220000, 43221520, 43232703
- Agreement Type Code
- TA-01
- Ai Version Keywords
- calgary transit, interactive voice response, ivr system, bus service, light rail transit, automated customer information, customer service solutions, transportation technology, procurement strategy, i
- External Origin Link
- https://portal.us.bn.cloud.ariba.com/dashboard/public/appext/comsapsbncdiscoveryui#/RfxEvent/preview/1110021132?anId=ANONYMOUS
- Project Description
- Calgary Transit is seeking information from the marketplace regarding available Interactive Voice Response (IVR) solutions that provide automated customer information services for bus and Light Rail T
- Solicitation Number
- 26-067
- Commodity Code Titles
- Information Technology Broadcasting and Telecommunications, Data Voice or Multimedia Network Equipment or Platforms and Accessories, Interactive voice recognition equipment, Interactive voice response
- Opportunity Type Code
- INFORMATIONAL
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