HR-9161 - USA (Boulder, Colorado) - RFI for Payroll Operations Assessment and Optimization Initiative Services - Deadline August 14,2026

(1) Vendor needs to provide payroll operations assessment and optimization initiative services to the government authority located in Boulder, CO. – Provide information and qualifications from consulting firms with experience evaluating payroll operations within public–sector organizations.• Customer service assessment:– Responsiveness to employees and departments– Ticket management– Communication practices– Service expectations– Customer satisfaction– Escalation processes– Opportunities for immediate improvements• Payroll operational assessment:– Organizational structure– Staffing model– Workload distribution– Business processes– Documentation– Cross–training– Succession planning• Future–state recommendations:– Organizational design– Staffing recommendations– Process redesign– Customer service improvements– Performance measures• Provide recommendations that will:– Improve customer service and responsiveness.– Streamline payroll business processes.– Optimize staffing and workload distribution.– Clarify roles and responsibilities.– Strengthen internal controls.– Improve communication and accountability.(2) All the questions must be submitted no later than July 31, 2026.