ITES-11076 - USA (Pennsylvania) - Managed Information Technology Services - Deadline October 28,2026

(1) Vendor needs to provide managed information technology services to the government authority located in Pennsylvania.– Provide comprehensive Managed Information Technology (IT), Cybersecurity, Microsoft 365, and related technology support services.– Provide proactive management, monitoring, maintenance, security, licensing administration, technical support and strategic technology guidance for IT infrastructure and end–user computing environment.– Continuous security event monitoring and analysis, with formal trend analysis reported semi–annually.– Remote help desk services and technical support.– Desk–side support as required.– Incident management and problem resolution.– User onboarding and offboarding support.– Account provisioning and administration.– End–user device support and troubleshooting.– Escalation management and vendor coordination.– Server administration and maintenance.– Endpoint monitoring and maintenance.– Microsoft 365 tenant administration.– Microsoft Entra ID (Azure Active Directory).– Exchange Online.– Microsoft Teams.(2) Pre–bid meeting will be held on October 6, 2026.(3) All the questions must be submitted no later than October 13, 2026.