STAFF-16905 - USA (Jackson, Mississippi) - Program Specialist Service for Virtual Roma Support Team Member - Deadline October 8,2026

(1) Vendor needs to provide program specialist service for Virtual Roma support team member to the government authority located in Jackson, MS. – Provide structured training, technical assistance, system troubleshooting, and compliance support for subgrantees and internal staff.– The role serves as a key technical and operational resource for the Virtual ROMA Client Tracking System, overseeing system–user support, ticket resolution, vendor coordination, data analysis, quality assurance, and system updates.1. System Operations & User Support• Providing full Virtual ROMA Client Tracking System support, including user onboarding, access management, issue resolution, guidance on workflows, and reporting.2. Technical Diagnostics & Issue Resolution• Monitoring system performance, diagnosing issues through logs, user reports, and backend indicators, and conducting root–cause analysis.3. Ticket Management (JIRA)• Acting as the primary point of contact for system tickets, categorizing them, tracking lifecycle progress, and coordinating with vendors.4. Data Governance & Quality Assurance• Identifying data irregularities and providing corrective guidance to ensure compliance with reporting requirements.5. System Testing & Release Management• Participating in testing new updates, validating system changes, and preparing communications and training materials for statewide deployment.6. Training & User Development• Designing and delivering system training, tutorials, demonstrations, and Q&A sessions.7. Vendor Coordination & System Enhancement• Reviewing vendor outputs, coordinating enhancements, refining queries, and improving workflows and user experience.8. Cybersecurity & Access Monitoring• Ensuring compliance with cybersecurity standards, monitoring user activity, and educating users on secure data practices.(2) The contract period will be for one year.