EMS Billing Services

The City of Winter Park ("City") is seeking proposals from experienced and qualified firms to provide comprehensive EMS billing and revenue cycle services in support of the Winter Park Fire Department’s ("WPFD") EMS transport program. The City’s objective is to improve billing accuracy, accelerate reimbursement timelines, and enhance overall collections through a consistent, compliant, and customer-focused billing process for emergency medical services delivered to the community. The selected Respondent will be expected to integrate seamlessly with WPFD’s operational and documentation workflows, including compatibility with the City’s ePCR and billing environment, and to provide strong reporting transparency and measurable performance. Respondents must demonstrate a proven track record in municipal EMS billing, strict compliance with applicable federal and state healthcare and privacy requirements, and the operational capacity to maximize revenue recovery while maintaining high service standards for patients and payers, while utilizing technology and credible reporting dashboards to keep City staff up to date on financials and customer needs, complaints and success or needs of the EMS transport program.