ITES-11095 - USA (DeKalb, Georgia) - Managed Information Technology Services - Deadline October 22,2026

(1) Vendor needs to provide managed information technology services to the government authority located in DeKalb, GA. – Provide secure, reliable, responsive, and cost–effective information technology services. – Serve as the primary point of accountability for end–user support, Microsoft 365 administration, cybersecurity, infrastructure oversight, backup and recovery, and strategic technology planning.• Help desk, users and devices: Provide telephone, email, and online ticket support for desktops, laptops, mobile devices, printers, peripherals, approved applications, connectivity, and conference room technology.– Provide remote support and onsite support when remote resolution is not appropriate or successful, maintain ticket ownership, escalation, status and resolution records.• Microsoft 365 administration: Administer Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Microsoft Defender, Teams Rooms, Copilot, and Power BI.– Manage service health, configuration, security policies, retention, permissions, licensing, renewals, adoption, cost optimization, and user troubleshooting.• Cybersecurity: Provide continuous security monitoring, endpoint detection and response, threat containment, investigation, remediation, vulnerability scanning, and incident escalation.– Support multifactor authentication, conditional access, least privilege, Zero Trust, secure remote access, security awareness training, phishing simulations, and incident response planning.• Backup, recovery and continuity: Back up covered Microsoft 365 email, OneDrive, SharePoint, and Teams data, state frequency, encryption, storage, immutability, retention, and data ownership.• Network and infrastructure: Manage or support firewalls, switches, wireless access, connectivity monitoring, provider escalation, configuration backups, hardware replacement, warranty coordination, and critical updates.• Strategic services, reporting and optional work: Conduct quarterly business reviews and maintain a prioritized technology roadmap covering services, security, assets, licensing, projects, lifecycle planning, and budget recommendations.– Provide monthly reports on ticket activity, response and resolution performance, unresolved issues, security events, patching, backups, assets, licensing, and recommendations.(2) All the questions must be submitted no later than October 8, 2026.