GovBidAlerts
← My Opportunities
closed🌐 clevelandohCLE-ITSM-2025-001

City of Cleveland – Cloud-Based IT Service Management (ITSM) System with Asset Management

clevelandoh / Information Technology & Services

Description

The City of Cleveland, Ohio, seeks proposals from qualified vendors for a cloud-based IT Service Management (ITSM) system with integrated asset management capabilities. The solution must enhance the City's IT operations by providing a scalable, secure, and user-friendly platform to manage service requests, incidents, and IT assets. This RFQ outlines the technical, functional, and contractual requirements for the system, including hosting, authentication, ticketing, encryption, and training needs. Please to read/reference attached RFQ document - "RFQ City of Cleveland Cloud Based ITSM System.pdf" for additional details.

Details

Posted
Apr 8, 2025
Response deadline
Apr 23, 2025, 9:00 PM UTC
Status
closed
Buyer
clevelandoh
Department
Information Technology & Services
Jurisdiction
clevelandoh
Reference #
CLE-ITSM-2025-001
Summary
<p style="margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt;">The City of Cleveland, Ohio, seeks proposals from qualified vendors for a cloud-based IT Service Management (ITSM) system with integ
Is Paused
false
Template Title
Request for Proposal - IT
Copy Count
0
Government Organization City
Cleveland
Government Organization Name
City of Cleveland
Government Organization State
OH
Government Organization Zip Code
44114
Government Organization Address1
601 Lakeside Ave
Government Organization Timezone
America/New_York
Government Organization Country Code
US
Government Organization Phone Country
1

Contact

(216)664-2620
Finding similar opportunities…

This listing is a summary from clevelandoh's open procurement data. We ingest every field the feed publishes; the full solicitation documents are on the source portal.

Raw record
{
  "id": 160791,
  "_slug": "clevelandoh",
  "title": "City of Cleveland – Cloud-Based IT Service Management (ITSM) System with Asset Management",
  "status": "pending",
  "summary": "<p style=\"margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt;\">The City of Cleveland, Ohio, seeks proposals from qualified vendors for a cloud-based IT Service Management (ITSM) system with integrated asset management capabilities. The solution must enhance the City's IT operations by providing a scalable, secure, and user-friendly platform to manage service requests, incidents, and IT assets. This RFQ outlines the technical, functional, and contractual requirements for the system, including hosting, authentication, ticketing, encryption, and training needs.</p><p style=\"margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt;\">&nbsp;</p><p style=\"margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt;\">Please to read/reference attached RFQ document - \"RFQ City of Cleveland Cloud Based ITSM System.pdf\" for additional details.</p>",
  "isPaused": false,
  "template": {
    "title": "Request for Proposal - IT"
  },
  "addendums": [
    {
      "id": 71864
    }
  ],
  "copyCount": 0,
  "isPrivate": false,
  "comingSoon": false,
  "created_at": "2025-04-07T19:02:38.836Z",
  "department": {
    "id": 4979,
    "name": "Information Technology & Services"
  },
  "government": {
    "code": "clevelandoh",
    "organization": {
      "city": "Cleveland",
      "logo": "https://assets.procurement.opengov.com/logo-uploads/e22b21bc-d76f-4636-8822-4dcb125af5ea_download_(1).jpg",
      "name": "City of Cleveland",
      "phone": "(216)664-2620",
      "state": "OH",
      "website": "https://www.clevelandohio.gov/CityofCleveland/Home/Government/CityAgencies/Finance/PurchasesSupplies",
      "zipCode": "44114",
      "address1": "601 Lakeside Ave",
      "address2": null,
      "phoneExt": null,
      "timezone": "America/New_York",
      "countryCode": "US",
      "phoneCountry": "1"
    }
  },
  "financialId": "CLE-ITSM-2025-001",
  "closeOutReason": null,
  "closedSubstatus": null,
  "proposalDeadline": "2025-04-23T21:00:05.206Z",
  "releaseProjectDate": "2025-04-08T19:11:52.343Z"
}