HEALTH-11022 - USA (Indianapolis, Indiana) - Behavioural Health Ombudsman Services - Deadline November 30,2026

(1) Vendor needs to provide behavioural health ombudsman services to the government authority located in Indianapolis, IN.– Operate an independent Mental Health Ombudsman program to investigate complaints related to unlicensed or uncertified mental health agencies, facilities, or programs. – Advocate for and support mental health consumers through mediation, investigation, and referral activities. – Provide statewide coverage and timely complaint resolution.– Staff at least one full time employee to operate the program. – Recruit and train volunteers to support program activities. – Accept complaints from any source and complete investigations in appropriate timeframes.– Enter and view agency or facility premises as needed for investigations.– Notify complainants and agencies/facilities upon completion of each review.– Determine whether complaints have merit and issue recommendations when needed.(2) Pre–bid meeting will be held on October 28, 2026.(3) All the questions must be submitted no later than November 4, 2026.