SW-117620 - USA (Hawaii) - Behavioural Health Crisis Coordination, Bed Registry, and Housing Referral Management IT Platform - Deadline August 17,2026

(1) Vendor needs to provide behavioural health crisis coordination, bed registry, and housing referral management IT platform. • The Platform shall include, but not be limited to, the following capabilities:A. Crisis Coordination.– Hawaii Cares 988 workflows and mobile crisis team routing.– Real–time notifications and multi–provider referral escalation.B. Housing and Placement.– Housing referral intake and document uploads (Tuberculosis (TB) testing, psychiatric evaluations, eligibility documentation).– Vacancy management and housing outcome reporting.– Automatic rejection of incomplete referrals.C. Real–Time Bed Registry.– Bed–level inventory for psychiatric, stabilization, and residential programs.– Temporary holds and offline status management.– Waitlists and queue management.D. Clinical Eligibility and Screening.– Category I/II/III AMHD eligibility logic.– Automated International Classification of Diseases (ICD) and Diagnostic and Statistical Manual of Mental Disorders (DSM) diagnostic verification.– Routing logic for Portland Identification and Early Referral (PIER) vs. Community Care Services (CCS) based on clinical criteria.E. Forensic and STATE Judiciary Coordination.– Forensic consumer flagging and routing.– STATE Judiciary documentation workflows, including placement address verification.– Stabilization bed routing and hospital return tracking.F. Interoperability and Technical Requirements.– Application Programming Interfaces (API) based integration.G. Reporting and Analytics.– Real–time dashboards for bed utilization, referral history, denials, and geographic patterns.H. Implementation and Support.– Project governance, staffing, and timelines.– Data migration support.– Training and onboarding plan.i. Discharge planning and continuity–of–care notifications.