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RFPopen🌐 Alberta (APC)AB-2026-04833

IT Service Management (ITSM) Software

County of Grande Prairie No. 1

Description

This Request for Proposals (the “RFP”) is an invitation by the County of Grande Prairie (“the County”) to prospective proponents to submit proposals to provide services to complete the IT Service Management (ITSM) Software, as further described in Section A of Project Overview (Appendix B) (the “RFP Terms of Reference”). The Project involves the procurement of an Information Technology Service Management (ITSM) software solution, including licensing or subscription, implementation, configuration, data migration from the County’s current Ivanti Service Manager (on premises) environment, integration with existing systems, testing, documentation, knowledge transfer, training, and ongoing support and maintenance. Located in northwestern Alberta, on Treaty 8 Territory and in the Metis Nation of Alberta Zone 6, the County of Grande Prairie is home to a mix of urban and rural communities and immense opportunities. The natural resource-rich area serves as home to a diverse economic base that includes forestry, energy, agriculture, construction and manufacturing, as well as tourism, hospitality and retail. It also offers a playground for locals and visitors, with an abundance of indoor and outdoor recreation and cultural activities to suit any age.

Details

Posted
Jun 30, 2026
Response deadline
Jul 21, 2026, 8:00 PM UTC (10d)
Type
RFP
Category
GD
Status
open
Buyer
County of Grande Prairie No. 1
Jurisdiction
Alberta (APC)
Location
Alberta
Reference #
AB-2026-04833
Status Order
2
@Search Score
1
Commodity Codes
43230000, 43231500, 43231501, 43231512, 43232314
Region Of Delivery
Alberta, County of Grande Prairie No. 1
Agreement Type Code
TA-01
Ai Version Keywords
it service management, itsm software, software procurement, information technology, software implementation, software configuration, data migration, ivanti service manager, system integration, testing
Project Description
This Request for Proposals (the “RFP”) is an invitation by the County of Grande Prairie (“the County”) to prospective proponents to submit proposals to provide services to complete the IT Service Mana
Solicitation Number
PS-2026-0058
Commodity Code Titles
Software, Business function specific software, Helpdesk or call center software, License management software, Business intelligence and data analysis software
Opportunity Type Code
OPEN-COMPETITIVE
Question Submission Details
To contact the County in relation to this RFP, proponents must initiate the communication electronically through the bidding system. The County will not accept any proponent’s communications by any ot
Other
Amended: false
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