SW-120992 - USA (Washington, DC) - RFI for Tickets and Citations Management Application System - Deadline November 11,2026

(1) Vendor needs to provide tickets and citations management application system.• Providing operational, administrative, technical, and process–support services for the authority’s tickets & citations management application (TCMA) system, including the full citation lifecycle through payment coordination and closeout.• Manage or support the existing tickets and citations management application, while also assisting with all processes leading up to satisfying tickets and citations through miscellaneous payment requisition.• Citation management, toll violation processing, fleet–based violation administration, workflow automation, system integration, payment coordination, reporting, and operational backlog reduction.• Application administration support.• User support and troubleshooting.• Workflow monitoring.• Status tracking.• Data validation.• Citation assignment review.• System issue identification and escalation.• Coordination with internal IT support teams.• Recommendations for application improvements.• Support for future enhancements or modernization.• Managing and supporting the current TCMA system.• Processing citations and toll violations from intake through closure.• Supporting driver, department, vendor, and vehicle identification.• Coordinating payment documentation and payment workflows.• Supporting payment validation, reconciliation, receipt management, and closeout.(2) All questions must be submitted no later than October 28, 2026.