SW-121372 - USA (New Hampshire) - Document and Case Management System - Deadline November 30,2026

(1) Vendor needs to provide document and case management system.– Provide a comprehensive document and case management system designed to securely manage, store, retrieve, track, and report electronic records and case–related information.– System shall support workflow automation, system integration, and user access controls.– Bidders shall address each agency –defined workflow, identifying the functionality provided, required configuration or customization, and any exclusions, and shall demonstrate the proposed system’s ability to support these workflows using agency–provided scenarios.– Provide a graphical user interface (“GUI”) designed to provide consistent and intuitive navigation throughout the application.– System shall utilize logical menus, screen layouts, functions, commands, and navigation tools.– Menus and functions shall be logically related and reflect an understanding of the business operations being performed.– The system shall provide a consistent appearance across screens and functions.– The system shall allow users to move forward and backward between screens and functions without unnecessary navigation.– System shall provide keyboard equivalents for applicable point–and–click functions and support standard user interface functions, including pull–down menus.– System shall provide clear error messages identifying user, application, and system errors and shall provide corrective–action information when appropriate.– System shall provide online help functionality accessible throughout the application.– System shall provide intuitive data–entry functionality, including highlighting, table–driven drop–down lists, pre–populated fields, and data–capturing functionality.– System shall allow maintenance and upgrade activities to be scheduled efficiently and, when possible, without requiring major interruptions or system downtime.– Provide comprehensive System Administration Procedures Manuals containing detailed system documentation, instructions, administrative procedures, and information necessary to maintain and operate the system securely.– Provide application dump files and/or log files for application crashes or system errors.(2) All the questions must be submitted no later than November 12, 2026.(3) The contract period will be for three years. (4) Notification of attending mandatory in–person or virtual meeting will be held on October 30, 2026.