STAFF-16804 - USA (Alabama) - WordPress Support Specialist Service - Deadline September 20,2026

(1) Vendor needs to provide WordPress support specialist service to the government authority located in Alabama.– Role involves:– Supporting our awesome members and customers– Responding to customers who report issues with their website(s), plugins or hosting services and handling/debugging issues (promptly)– Hanging out in the WordPress.org forums – being massively friendly, helpful, and useful– Helping customers with their WordPress problems by logging into their websites, diagnosing issues and offering solutions.– Writing clear and helpful responses to customer queries via email, chat and our forum. – Providing knowledgeable recommendations for solutions to handle customer feature requests.– Providing our developers and Second Level Support Team with clear and detailed bug reports for escalation.– Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.– Assisting with and solving all manner of WordPress questions with style!– Being an active part of the team. (2) This is not a bid; it’s a job posting.