AI-1238 - USA (Colorado) - Customer Experience AI Chatbot Service - Deadline September 30,2026

(1) Vendor needs to provide customer experience AI chatbot service.• Provide professional services, software implementation, integration, configuration, training, and support necessary to design and implement an Internal AI Agent Assistant solution that integrates with the agency customer service platform.• The solution will also streamline post–call activities, such as automated call summaries, through automation while maintaining appropriate human oversight, governance controls, and regulatory compliance.• Operational Efficiencya. Reduce the time Customer Care Representatives spend searching for information across multiple applications, repositories, and communication channels.b. Reduce average handle time and after–call work through AI–assisted knowledge retrieval and automated documentation capabilities.c. Decrease customer hold times and reduce the need for representatives to place customers on hold while researching information.d. Improve employee productivity by reducing manual research and limiting application switching during customer interactions.• Customer Experiencea. Improve the accuracy, consistency, and quality of information provided to customers.b. Increase first–call resolution by providing representatives with timely access to the information necessary to resolve customer inquiries• AI Agent Assist Solution– The selected Proposer shall provide an Internal AI Agent Assistant solution capable of supporting Customer Care Representatives during customer interactions by providing real–time access to relevant customer, operational, and knowledge–based information.• Phase 1:– Integrations (all Read–Only):– Genesys– SharePoint– DenverWater.org• Phase 2:– Integrations:– Genesys (Write–Back)(2) The contract period will be for one year.(3) All the questions must be submitted no later than September 09, 2026.