SW-122000 - USA (Washington) - Ticketing and Reservation Modernization Services - Deadline December 31,2026

(1) Vendor needs to provide ticketing and reservation modernization services. – Ticketing environment consists of a vendor–provided ticketing and point–of–sale system, an online ticket store, an in–house vehicle reservation system, and separate back–office and in–house business accounting systems. – Systems handle vehicle reservations, vehicle and passenger ticketing, multi–ride tickets, Revalue cards, monthly passes, business accounts, and back–office functions across system.– fare structure and pricing management – Online ticket sales (web store):– Online purchase of single–ride, multi–ride, monthly pass, and Revalue products (all products sold online are future use) by guests, account holders, and business accounts. – Mobile, Phone and Multi–Channel Sales:– Mobile web and phone channels, and linking tickets bought at tollbooths or kiosks to customer accounts. – Reservations Management:– Vehicle reservations on reservation routes, including recurring and group bookings, changes and cancellations, transfers, capacity by vehicle dimensions, tiered release, allocations, designations, standby, and oversized vehicles. – Account management.– Secure phone channel – Agent and back–office tools. – Ticket redemption and validation. – Payment processing and PCI compliance. – Fare corrections and exchanges.– Cancellations, no–shows and standbys. – Vessel and schedule management. – Service disruption management.– Notifications and communications via CRM Integration. (2) All the questions must be submitted no later than November 30, 2026.(3) The contract period will be for three years. (4) Pre–bid meeting will be held on November 18, 2026.